Terms & Conditions
To the fullest extent permitted at law MagentaDirect is providing this web site and it’s contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, MagentaDirect does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither MagentaDirect nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Returns & Refund Policy
If you are not entirely satisfied with your purchase, we’re here to help.
Returns Policy
You have 14 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Goods Damaged in Transit
If any goods are delivered to you are damaged, please contact our office within three (3) working days of delivery. We will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you.
Damaged goods must be returned in the condition received by you with all original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a credit note or refund your bank account.
Delivery
You will be responsible for paying for your own delivery costs for returning your item.
Please be aware that if you are purchasing a product that has “Free Delivery”, our actual delivery costs will be deducted from your return refund.
Contact Us
If you have any questions on how to return your item to us, please contact us on 053-9236240.
Method of Payment
Payment for goods ordered should be made by credit card. You will receive confirmation that the transaction has been authorised and that your card has been debited. You will also receive a reference number with this confirmation, which will be required for any correspondence.
Alternatively payments may also be made by cheque. Please print the order from shopping basket and post this and the cheque to us at MagentaDirect, Dublin Road , Enniscorthy, Co.Wexford. We will dispatch the order on receipt of both items from you.
Refunds
Refunds will be made by us via the method of payment you used to make your purchase. Refunds will normally be processed within seven (7) days of receipt by us of the returned goods (as set out herein) or cancellation of the Order as the case may be.
Return of Faulty Goods
You can contact the Office and they will assist you with any return or repairs. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Prior to returning the goods by post or courier, please contact our office, who will be able to advise whether the goods are still under manufacturer guarantee.
If any goods cannot be easily returned to us due to their size, the fault or because they have been affixed or installed in your premises, please contact our office and we will arrange an inspection to assess the goods.
Where we consider the goods have breached your consumer rights, any reasonable shipping costs to return the goods to us will be at our cost.
Repair of Faulty Goods
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Act or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Contact Us
Where you have any questions or concerns relating to your Order, please contact our office on 053-9236240.
Method of Payment
Payment for goods ordered should be made by credit card. You will receive confirmation that the transaction has been authorised and that your card has been debited. You will also receive a reference number with this confirmation, which will be required for any correspondence.
Alternatively payments may also be made by cheque. Please print the order from shopping basket and post this and the cheque to us at MagentaDirect, Dublin Road , Enniscorthy, Co.Wexford. We will dispatch the order on receipt of both items from you.
